Refund policy

Cancellation Policy:

1. In case there is an order cancellation, please do so before it is shipped. Once the product is shipped it can not be cancelled using our website

Return Policy:

1. You are eligible for free return/replacement or refund if you received a product which is damaged/defective or wrong item.
2. Returns and exchanges are applicable only to select product. For most products, the standard return window is 5 days and for Toys is 1 day.
3. The return policy for any product is subject to change without prior notice.
4. In case we do not have pick up service available at your location, you would have to self-ship the product to our office Address.
5. Return/Exchange charges may apply on case to case basis.

NOTE FOR RETURN

• The items should be unused and unwashed for hygiene reasons.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Customized products cannot be returned or exchanged
• Return/Exchange requests that are not raised within the return period the product would not be accepted.
• For advance prepaid orders there is no refund if a cancellation request is made after the order is dispatched.
• Courier charges may apply for exchange of a product.

Refund Policy:

The refund will be processed & credited within 5 to 7 business days after we receive and inspect the product.

Note: 

• Wrong Item Received - must be verified via unboxing video
• Defective or Damaged item received - must be verified via unboxing video